- When the device is plugged into my phone the battery LED keeps blinking and the device does not appear to connect.
Unplug the cable from your phone/tablet. Completely exit the app by going to the view on your phone/tablet that displays all open apps and swiping up or “x’ing”, out depending on your device. Reconnect your device and you should then be prompted to reopen the app.
- How do I confirm that my Auguscope app is up to date?
Open the IOS App Store or Google Play and search Auguscope. Click on the app in the store. If your Auguscope app is not fully up to date you will have the option to update it from your app's store device page.
- The magnet will not stick to the machines.
Before applying the scope to the machine, ensure that the cap is removed from the magnet. It can be hard to see the cap so please ensure you remove it before attempting to record.
- How do I log out of the Auguscope app?
In order to log out first open the main menu. Then choose the “Logout” option. You can see this process for both Apple and Android devices below:For Android Devices:
For Apple Devices:
- Tap on "More" at the bottom right of the screen
- Tap on Logout
- Confirm Logout
- Tap on the Hamburger Menu at the top left of the screen
- Tap on Logout
- Confirm Logout
- My device says there are uploads pending.
Leave the phone/tablet on with the Auguscope app. open in an area with good Wifi strength. Keep the phone/tablet plugged in. If possible set it so it does not go into sleep mode.
If you're still experiencing this error message when your device has a strong network connection, the next option is to restart your phone/tablet. This will often solve the problem.
If restarting your phone/tablet does not work go to the main menu in the Auguscope application and select the "More" option. You will be presented with the option to "Recover Data". Choose this option then leave the phone on with the app open, and plugged into power. After choosing "Recover Data" reach out to Augury support at email@example.com or through the in app. chat and provide the machine name(s), building name(s) and user email for the machines with pending data.
- What if there is not Wifi/Cellular service where I am taking recordings?
There is no problem with taking a recording while there is no Wifi/Cellular service. After you are complete it is important to remember to leave your phone/tablet on in a place with consistent Wifi. Ensure that the phone/tablet is plugged in and sleep mode is deactivated so the app has sufficient time to push the gathered data to the cloud.
- Recording not successful error
First, please make sure the Auguscope itself is charged using the dedicated USB charging cable. Also, make sure that the cap is removed from the sensor magnet - you should see two protrusions at the end of the magnet.
When taking a recording, remember to avoid covers, guards, or other components that are attached to the machine and might experience excess vibration.
If this does not solve the issue, and you have no pending data uploads, then please close the app by going to the main menu, and clicking "log out." Then restart your phone and log back in.
- The Auguscope app keeps telling me the sensor is misplaced and I need to re-record. Why do I keep getting this alert?
The reason you are getting this message is likely because the device is sensing excess vibrations. This excessive vibration could also cause the Auguscope device's components to become loose. Therefore, we'd recommend that you confirm all of the connections are connected firmly to the sensor magnet and dual function sensor.
- Recording on Variable Frequency Drives
The Auguscope can record on machines with Variable Frequency Drives (VFDs). When first onboarding the machine details, the system will ask you whether or not the machine is on a Variable Frequency Drive.
The recording process is the same, but after recording there will be an additional input field that asks for the current output.
The recording can usually be taken during normal operating conditions. This depends on the size of the equipment and the load. If it's a smaller horsepower machine or a smaller percentage of load, the vibration data will be weaker.
It is possible to record the same machines at different frequencies for troubleshooting, but it is not always necessary.
- What to expect after submitting a recording to Augury.
Once a session has ended and a recording has been submitted, the recording is sent to our Vibration Analysis for review. An initial machine health indicator is displayed, however, the instant result is not always as accurate as the final result, and may change depending on what the analyst sees.
It is intended to provide instant general insight into machine health but users must keep in mind that it is not finalized at that stage and the final result should be obtained before making any serious maintenance decisions.
A detailed report will be emailed to the user within 72 business hours after the recording has been submitted.
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