Investigate and Resolve Machine Alerts

Augury’s alerts represent an update on a machine’s health status that require your attention and action. Every health status update has three elements that are meant to help you understand how to assess and address it:

1. Faults - existing issues detected on the machine
2. Severity level - each fault will be assigned with one of the 4 severity levels: Acceptable, Monitor, Alarm and Danger, according to the urgency of the required action.
3. Recommended treatment - the actions that are recommended to take in order to resolve the issue.

You’ll be notified on new alerts via email or text message (per your preference), and via your Machines to Notice dashboard on the Augury platform. 

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New alert

When receiving a notification on a new alert, the first thing to do is visit the machine page to better understand the problem and start investigating.

Investigate

Review the machine status description and findings to learn about the urgency of the alert and the specific issues detected.

Click on “Recommended Actions” to review the possible causes and recommended treatment added to each fault, and evidence to the faults that can be seen on the data features' trends.

Use the recommended actions to plan how to investigate the alert. 

Log findings

The findings and results of the physical inspection done on the machine should be logged by you and your team as observations to the platform, which will then be reviewed by Augury's experts. 

Once reviewed, you'll receive an email with a link to the review summary on the platform, which will include recommendations for the next steps. With the information provided, you can plan how to resolve the problem.

Validate repairs

Once a corrective action was made, log a repair to the platform. The repair will be reviewed by Augury's experts and you'll be notified about it via email. 

In case the repair solved the problem, the machine health status will change.

In case the actions performed did not solve the problems, follow the recommended treatment list or reply to the thread and ask us for additional recommendations.