What to do if the Node is offline?

While Halo is a continuous diagnostics solution, sometimes it can go offline. The node is the component responsible for data transfer between the End points (sensors) and the server. Read about Halo IIoT - How it works for further information.

Environmental factors can cause the node to stop communicating, including:

• Weak cellular connectivity (cellular router)
• Loss of Wi-Fi connection: Distance from router / access point, wireless interference
• Power outage

If a Node is having trouble communicating with the server, follow these steps:

First, identify the Node in the physical location.

If you know its name or the machines linked to it, you'll find the Node within ~15ft (50m) from those machines. To be 100% sure, verify its Serial Number or IP address matches a sticker on the Node's blue case. Format and location of the sticker may vary between models. Look for it on the front, back of side of the Node's case.

1. Check for physical damage	2. Verify antennas are screwed in properly
3. Reboot by power cycling	4. Power & Network LEDs should be solid green

If you’ve tried the above and are still experiencing problems, please reach out to our Support team.